Contact Us

Interested in getting a quote?

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Phone: (240) 330-4495

Email: [email protected]

Frequently Asked Questions

What time of day are services available?

We provide 24/7 janitorial and facility maintenance services — from day porters to overnight crews. Most clients prefer after-hours cleaning, typically between 5 p.m. and 11 p.m.

How soon can services start after accepting a quote?

If you’re switching from another cleaning provider, it is customary to give a 30-day notice to both your current provider and to us. However, depending on your facility’s size and service needs, we can often start in less than 30 days. Request a free quote to learn about an expedited timeline.

Does Hit Reset provide cleaning equipment?

We supply all equipment needed to complete your facility’s cleaning scope — from large machines like vacuums and floor scrubbers to smaller tools like spray bottles, dusters, and brushes.

If you prefer our team to use equipment that is already onsite, we’re happy to accommodate and will adjust your quote accordingly.

Do you provide consumables like paper towels, hand soap, and can liners?

It depends on how your facility is managed.

Items such as paper products, hand soap, and can liners are considered client consumables i.e. supplies used by your staff and visitors during daily operations.

Many of our clients have us handle refilling dispensers and coordinating reorders with their existing janitorial supplier.

If you do not currently have a janitorial supplier, we’d be happy to loop in a trusted partner.

Are your employees background checked?

Yes. All Hit Reset employees undergo thorough background checks as part of our multi-step vetting and training process, designed to recruit and retain top cleaning talent.

We do not hire individuals with a criminal record.

Do you have a minimum contract length?

Our standard contract length is 12 months, as this gives us the best ability to accurately forecast headcount and resources dedicated to supporting you.

However, we believe our quality and service speak for themselves and in the event your procurement process won't allow us to start with a 12 month contract, we offer flexible options to start smaller and earn your trust for the long haul.

Do you have a minimum square footage requirement?

No. As long as your needs require cleaning at least once per week, we are equipped to accommodate all facilities, large and small.

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